We are really pleased with the brokers, Mitch was always available when we had questions and everyones advice on the apartments was honest and useful. They also checked every property information really thoroughly.
On the other hand, communication with mortgage department was a real struggle. Liliane was our advisor, and it was very difficult for us to reach her when we had questions, or to finish some paperwork. Several times she said she will call and she didnt, same with email replying. The rest of the finance team was more reachable, but did not have all the answers. Advice on the mortgage was ok, but some parts not as accurate.
Overall we will recommend the agency, because the service in general was good, the brokers worked really hard to find the best place for us and we are very happy with our purchase.
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