As internationals, we had limited knowledge regarding the process for selling our house, this is why we wanted an agent who would help us through the journey smoothly. Our first impression of the real estate agent was superb with abundance of market knowledge, preparation and experience in selling properties in our area. However, after the contract was signed to go ahead with the agent, there was very limited communication from their side. We were left to do research on our own and also had to push for each and every information regarding the progress, updates and process in general. This was frustrating. For every update, we called at the reception for additional information, requests and so on. This was addressed good enough. But they were not proactive and communication had to be done from our side 95% of the times. They also proposed quite low for our house, we disagreed and went ahead with our own starting price for our house, which later turned out well as we sold a little higher than our starting price.
No doubt they have good market knowledge and experience, however, customer service is not their biggest quality.
