Dear Mrs. Futty,
Thank you for your review and for your kind words about our collaboration. I appreciate that you took the time to share your experience, and I am glad to hear that you felt well supported while still having the space to make your own decisions. That balance is important to me.
I am sorry to read that you were not fully satisfied with the photos. We did our best to improve them after your feedback, but I understand that first impressions matter.
Regarding the staging consultation, I would like to clarify that this is not my own staging company, but an external company I regularly work with. I was genuinely not aware that they would send you an invoice for the consultation. It is indeed not appropriate for a bill to be sent without this being clearly communicated beforehand, either to you or to me. I fully understand that this was unexpected and therefore frustrating.
Thank you again for your honest feedback. I value it, as it helps me to keep improving both my own service and the collaboration with external partners.
Kind regards,
Christa Schermerhorn
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